| Titre : |
The encyclopedia of business letters, faxes, and E-mail |
| Type de document : |
texte imprimé |
| Auteurs : |
Robert, W. BLY, Auteur ; Regina, Anne KELLY, Auteur |
| Editeur : |
The Career Press, Inc |
| Année de publication : |
2009 |
| Importance : |
288 p. |
| ISBN/ISSN/EAN : |
978-1-60163-029-2 |
| Note générale : |
Acknowledgments
Contents
Index
About the authors |
| Langues : |
Anglais (eng) |
| Catégories : |
Anglais (langue)
Correspondance
|
| Index. décimale : |
428 Usage |
| Résumé : |
Introduction : Business writing basics in the age of electronic communications
Special rules, tips, and guidelines for writing business E-mails
How to format your business letter, fax, or E-mail
Job-hunting and employment-related correspondence
Corresponding with colleagues
Corresponding with vendors
Corresponding with employees and employers
Communications to get, keep, and satisfy customers
Business and consumer complaints and requests
Credit and collection correspondence
Sales communication
Direct marketing communications |
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